Troubleshoot Live Chat

Use these checks when a conversation, message, voice note, or attachment does not behave as expected.

A member or conversation is missing

  • Confirm that you are using the intended association account.
  • Search the Chats member list by name.
  • Remember that Messages only lists conversations that already contain a message.
  • Ask an Association Admin to confirm that the other person's account is active in the same association.
To create a new conversation, follow start a chat with an association member.

A text message does not send

Check your connection and keep the conversation open while the send completes. An error icon indicates that the message did not reach the sent state. The current interface does not document an automatic retry control, so copy the text if necessary and send it again after reconnecting.

Voice recording or playback fails

Allow microphone access in the browser or device when recording. Press and hold the microphone until you finish speaking, then release it to send. For playback problems, wait briefly and try the play control again. See send and play voice notes.

An attachment does not open

Confirm that your device has an application capable of opening the file. For an image, reopen the preview and try its download control. Ask the sender to resend the file if it remains unavailable. No support for every file format is guaranteed.

Live updates appear delayed

Typing status and new-message updates depend on an active connection. Leave and reopen the conversation to reload its available history if the open screen appears stale.
If the issue continues, contact Asovex Support with the other member's name, the approximate time, and whether the issue affected text, voice, or a file. Do not include private message content, passwords, or sensitive attachments unless Support specifically requests safe diagnostic information.
For browser and device prerequisites shared by voice notes, files, and live sessions, read Manage device permissions for Asovex.