Troubleshoot Leadership

Resolve missing leadership access, member results, performance signals, and role assignment problems.

Use these checks when the Member Role Assignment workspace, a recommendation, or an assignment does not behave as expected.

The workspace is restricted or unavailable

Confirm that you are signed in to the intended association.
Confirm that your current role is Association Admin.
Use Try again, pull to refresh, or reopen Leadership Roles.
Ask another administrator to review your role if the dashboard assignment is wrong.

A member, score, or role looks wrong

Clear search, tabs, role filters, and participation thresholds.
Refresh after recent meeting, voting, payment, project, document, or activity changes.
Confirm that the member belongs to the current association.
Treat empty or low signals as missing or limited recorded activity rather than a final judgment about the member.

An assignment cannot be confirmed

Choose a role different from the person's current role. If the form says the role changed, refresh before trying again. If you are the only active Association Administrator, appoint another active administrator before changing your own role.
An existing holder warning does not block the assignment. Review the impact before continuing. If the issue persists, contact Asovex Support with the association name, member name, target role, and visible error message. Do not include passwords or private financial information.

Troubleshoot Leadership