Troubleshoot Financial Reports

Use these checks when Financial reports cannot load, appears incomplete, or does not export.

Reports are unavailable or empty

  • Confirm that you are in the intended association.
  • Confirm that your role has report access.
  • Select Retry or refresh the page.
  • Choose All time when a shorter period contains no matching finance records.
  • Check the underlying invoices and payments in Finance when a total appears unexpected.
An empty section can mean there are no matching invoices, payments, campaigns, or ledger entries for the selected period. Reports summarize stored Finance records and do not create missing operational data.

Export is unavailable or fails

CSV export is available to Association Admins and Treasurers. Secretaries and Financial Secretaries can view reports without export controls. On desktop, choose a writable location in the save dialog. On mobile, allow the device to finish saving and use an application that can open CSV files.
If the problem continues, contact Asovex Support with the association name, selected period, report section, role, and visible error message. Do not include passwords, full payment credentials, or private member financial details.