Troubleshoot Documents and Projects
Use these checks when a library file, upload, project, or project image does not behave as expected.A document is missing
- Confirm that you are in the correct association workspace.
- Search by the document title or uploader name.
- Refresh the library and allow earlier pages to load.
- Ask the uploader whether the document was deleted or uploaded to another association.
A file will not upload or open
- For document uploads, confirm the file uses a listed format and is no larger than 50 MB.
- For project images, use JPEG, PNG, or WebP and keep each image under 5 MB.
- Retry with a stable connection.
- Install or choose a device application that supports the downloaded document format.
A project or action is unavailable
Refresh the Projects Gallery and confirm the current association. Creation is available to Association Admins and Secretaries. Document upload is available to Association Admins, Secretaries, and Treasurers. Edit and delete controls are tied to the original uploader.If the problem continues after signing in again, contact Asovex Support with the association name, the document or project title, and the action that failed. Do not include passwords or private financial details.
For file pickers, downloads, compatible viewers, and device-level recovery, read Manage device permissions for Asovex and Troubleshoot Asovex on your device.