Troubleshoot Announcements and Notifications

Use these checks when an association announcement or account notification is missing, delayed, or showing an unexpected state.

An announcement is missing

  • Open All Announcements and pull down to refresh.
  • Confirm that you are signed in to the expected association account.
  • Ask an Association Admin or Secretary whether the activity was actually published with Announce.
  • If the officer no longer sees Announce, the activity may already be in the announcement list.
An activity does not become an announcement merely because it appears in All Activities. An authorized officer must publish it through the announcement workflow. Review publish an association activity as an announcement.

Notification status looks wrong

Pull down in Notifications to refresh. Selecting an unread item marks it as read; use Mark all as read from the page menu when you want to clear every unread state. See manage notification read status and history.

A push, email, or text update did not arrive

Open My Profile and review Notification Preferences. For App Notifications, also confirm that the browser or device permits notifications. A Notification Center entry does not guarantee delivery through every external channel, because each workflow and channel may behave differently.
If the notification is present but does not open a destination, check the message itself and your current association access. Announcement notifications do not currently open a dedicated detail page; use Announcements instead.
If the problem continues after refreshing and checking your profile, contact Asovex Support with the notification title, approximate time, and the association you were using. Do not include passwords or payment details.