Troubleshoot Account Security and Access

Use the message on screen to distinguish an account problem from an association or role problem. Avoid creating a second account while access to the original account is being resolved.

You cannot sign in

  • If Asovex asks for email verification, open the latest confirmation message and complete verification before trying again.
  • If the email or password is rejected, check the email spelling and use Forgot Password? when necessary.
  • If a reset link is old or fails, request a new one and use the newest message.
  • If the app returns to sign-in after an invalid account state, contact Support for help with the account record.
Follow sign-in guidance, email confirmation, or password reset for the complete workflow.

You signed in but access is wrong

Confirm the association shown in the workspace and ask an Association Admin to review your membership status and role. A missing management area may reflect the assigned role, while a missing meeting or vote may reflect that item's audience or eligibility settings.

You notice unexpected activity

Change your password, sign out, and avoid sharing more information until the concern is reviewed. Record the approximate time and the screen or action you observed, then contact Support. Never send your password, reset link, or sensitive payment details with the report.
For a problem that extends beyond account security, use Start troubleshooting Asovex to identify the affected access layer.