Cancel or Reactivate an Asovex Subscription

An Association Admin can cancel the association's subscription from its billing overview.

Cancel the subscription

  1. Open Subscription & Billing.
  2. Select Cancel Subscription.
  3. Enter a reason if you want to provide one.
  4. Review the data-safety message and select Confirm.
Cancellation marks the subscription as cancelled. Plan-controlled access is then evaluated at the Free level while the subscription remains cancelled. The previous paid period and records remain associated with the workspace until the displayed period end; when that period finishes, Asovex completes the move to the Free plan.
If the association's active-member count is above the Free plan limit at that point, the return cannot complete normally. The association may become inactive until membership is reduced enough for the Free plan.

Reactivate

While the cancelled subscription is still shown in the billing center, select Reactivate now to restore the same plan and billing interval with a refreshed billing period. You can also select Choose another plan to review a different option.
Cancellation and reactivation are recorded in Billing History. Existing association records are not deleted by either action. If the period has already ended and Free is active, choose a paid plan through the normal upgrade workflow.