:root{--plum:#5f15c8;--ink:#241332;--muted:#675576;--line:#e8e0ef;--wash:#f8f5fb;--mint:#e9fbf3}*{box-sizing:border-box}body{margin:0;color:var(--ink);font-family:Georgia,"Times New Roman",serif;background:#fff}.site-header,.site-footer,main{padding-inline:max(24px,calc((100vw - 1180px)/2))}.site-header{min-height:78px;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;gap:24px;background:#fff}.brand{display:flex;align-items:center;gap:12px;color:var(--ink);font-family:"Segoe UI",sans-serif;font-weight:800;text-decoration:none}.brand img{width:132px;height:auto}.brand span{border-left:1px solid #d8cbe4;padding-left:12px;font-size:15px}.site-header nav,.site-footer nav{display:flex;align-items:center;gap:22px}.site-header nav a,.site-footer a{color:#513d61;font:600 14px "Segoe UI",sans-serif;text-decoration:none}.site-header nav .open-app-link{display:inline-flex;align-items:center;justify-content:center;gap:8px;color:#fff;background:var(--plum);padding:11px 16px;border-radius:8px}.hero{background:linear-gradient(120deg,#31104f,#5f15c8);color:#fff;padding:80px max(24px,calc((100vw - 1180px)/2)) 74px}.eyebrow{font:700 13px "Segoe UI",sans-serif;letter-spacing:.1em;text-transform:uppercase;color:#ddc6ff}.hero h1{max-width:700px;margin:14px 0;font-size:clamp(38px,6vw,68px);line-height:1.02;letter-spacing:-.045em}.hero p{max-width:620px;margin:0;color:#f0e8fa;font:400 18px/1.65 "Segoe UI",sans-serif}.search-form{display:flex;max-width:760px;margin-top:34px;background:#fff;border-radius:12px;padding:7px;box-shadow:0 16px 38px rgba(0,0,0,.2)}.search-form input{min-width:0;flex:1;border:0;padding:13px 15px;font:16px "Segoe UI",sans-serif;outline:none}.search-form button{border:0;border-radius:8px;background:var(--plum);color:#fff;padding:13px 22px;font:700 15px "Segoe UI",sans-serif;cursor:pointer}.content{max-width:1180px;margin:0 auto;padding:58px 24px 78px}.section-heading{display:flex;align-items:end;justify-content:space-between;gap:20px;margin-bottom:24px}.section-heading h2{margin:0;font-size:31px;letter-spacing:-.03em}.section-heading p{margin:7px 0 0;color:var(--muted);font:15px/1.5 "Segoe UI",sans-serif}.category-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:14px}.category-card{display:block;min-height:154px;padding:24px;border:1px solid var(--line);border-radius:12px;color:var(--ink);text-decoration:none;background:#fff;transition:border-color .18s,transform .18s}.category-card:hover{border-color:#b88af0;transform:translateY(-2px)}.category-card h3{margin:0 0 10px;font-size:21px}.category-card p,.article-meta,.empty-state p,.article-body{color:var(--muted);font:15px/1.65 "Segoe UI",sans-serif}.featured{margin-top:54px;padding-top:45px;border-top:1px solid var(--line)}.article-list{display:grid;gap:0;border-top:1px solid var(--line)}.article-row{display:block;padding:23px 0;border-bottom:1px solid var(--line);text-decoration:none;color:var(--ink)}.article-row:hover h2{text-decoration:underline;text-decoration-color:#b88af0;text-underline-offset:5px}.article-row h2{margin:0 0 7px;font-size:24px}.article-row p{margin:0;color:var(--muted);font:15px/1.6 "Segoe UI",sans-serif}.breadcrumbs{max-width:1180px;margin:0 auto;padding:26px 24px 0;display:flex;gap:10px;color:#7a6888;font:13px "Segoe UI",sans-serif}.breadcrumbs a{color:#5f15c8;text-decoration:none}.article{max-width:800px;margin:0 auto;padding:32px 24px 82px}.article h1{margin:12px 0;font-size:clamp(36px,5vw,54px);line-height:1.08;letter-spacing:-.04em}.article-lead{font-size:19px;line-height:1.6;color:var(--muted)}.article-body{margin-top:36px;font-size:17px;line-height:1.85}.empty-state{max-width:660px;margin:22px 0;padding:28px;border-left:4px solid var(--plum);background:var(--wash)}.empty-state h2{margin:0 0 8px;font-size:23px}.search-header{background:var(--wash);border-bottom:1px solid var(--line);padding:46px max(24px,calc((100vw - 1180px)/2))}.search-header h1{margin:0 0 20px;font-size:40px}.site-footer{display:flex;justify-content:space-between;gap:30px;padding-top:32px;padding-bottom:36px;border-top:1px solid var(--line);background:#fff;font-family:"Segoe UI",sans-serif}.site-footer strong,.site-footer span{display:block}.site-footer span{margin-top:7px;color:var(--muted);font-size:13px}@media(max-width:760px){.site-header{min-height:70px}.site-header nav a:first-child{display:none}.site-header nav .open-app-link{width:auto;min-height:42px;padding:10px 14px;white-space:nowrap}.brand img{width:118px}.hero{padding-top:58px}.category-grid{grid-template-columns:1fr}.site-footer{display:block}.site-footer nav{margin-top:20px;flex-wrap:wrap}.search-form{display:block}.search-form button{width:100%;margin-top:6px}.section-heading{display:block}}
.visually-hidden{position:absolute!important;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}
.site-header .brand img{transform:translateY(-4px)}
.staff-body,.staff-login{font-family:"Segoe UI",sans-serif;background:#f7f3fb}.staff-header{min-height:74px;padding:0 max(24px,calc((100vw - 1280px)/2));display:flex;justify-content:space-between;align-items:center;background:#fff;border-bottom:1px solid var(--line)}.text-button{border:0;background:none;color:var(--plum);font-weight:700;cursor:pointer}.staff-shell{max-width:1280px;margin:auto;display:grid;grid-template-columns:210px minmax(0,1fr);min-height:calc(100vh - 74px)}.staff-nav{padding:28px 16px;border-right:1px solid var(--line);background:#fff;display:grid;align-content:start;gap:5px}.staff-nav a{padding:11px 13px;color:var(--muted);text-decoration:none;border-radius:7px;font-weight:650;font-size:14px}.staff-nav a.active,.staff-nav a:hover{color:#fff;background:var(--plum)}.staff-main{padding:34px;min-width:0}.staff-context{font-size:13px;color:var(--muted);text-align:right}.staff-title{margin:18px 0 26px}.staff-title-inline{display:flex;justify-content:space-between;gap:20px;align-items:end}.staff-title h1{font:700 clamp(32px,4vw,46px)/1.05 Georgia,serif;margin:7px 0}.staff-title p:not(.eyebrow-dark){margin:0;color:var(--muted)}.eyebrow-dark{margin:0;color:var(--plum);font-size:12px;font-weight:800;letter-spacing:.12em;text-transform:uppercase}.metric-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:14px}.metric-grid article{padding:22px;border:1px solid var(--line);border-radius:12px;background:#fff}.metric-grid span,.metric-grid a,.staff-table small{display:block;color:var(--muted);font-size:13px}.metric-grid strong{display:block;margin:9px 0;font:700 37px Georgia,serif}.metric-grid a{color:var(--plum);font-weight:700;text-decoration:none}.primary-link,.editor-form button,.compact-form button{display:inline-flex;align-items:center;justify-content:center;border:0;border-radius:8px;background:var(--plum);color:#fff;padding:12px 16px;text-decoration:none;font:700 14px "Segoe UI",sans-serif;cursor:pointer}.staff-filter,.compact-form{display:flex;gap:10px;flex-wrap:wrap;margin-bottom:20px}.staff-filter input,.staff-filter select,.compact-form input,.editor-form input,.editor-form select,.editor-form textarea{border:1px solid #d8cae3;border-radius:7px;padding:11px;font:14px "Segoe UI",sans-serif;background:#fff}.staff-filter input{min-width:270px;flex:1}.staff-filter button{border:1px solid var(--plum);color:var(--plum);background:#fff;border-radius:7px;padding:0 15px;font-weight:700}.staff-table{background:#fff;border:1px solid var(--line);border-radius:12px;overflow:hidden}.staff-table>a,.staff-table>div{display:grid;grid-template-columns:minmax(0,1fr) max-content 120px;gap:15px;align-items:center;padding:16px 18px;border-bottom:1px solid var(--line);color:var(--ink);text-decoration:none}.staff-table>a:last-child,.staff-table>div:last-child{border:0}.staff-table strong{display:block}.status{font-size:12px;font-weight:800;text-transform:capitalize;color:#5e247d}.form-error,.form-notice{padding:12px 14px;border-radius:8px;font:14px "Segoe UI",sans-serif}.form-error{background:#fff0f0;color:#a41d31}.form-notice{background:var(--mint);color:#116544}.editor-form{max-width:860px;display:grid;gap:15px}.editor-form label{display:grid;gap:7px;font-size:13px;font-weight:700}.editor-form textarea{resize:vertical;line-height:1.6}.editor-form small{font-weight:400;color:var(--muted)}.editor-grid{display:grid;grid-template-columns:1fr 1fr 1fr;gap:12px}.check{display:flex!important;align-items:center;gap:8px}.secondary-link{color:var(--plum);font-size:14px;font-weight:700}.tag-list{display:flex;gap:10px;flex-wrap:wrap}.tag-list span{padding:9px 12px;background:#fff;border:1px solid var(--line);border-radius:7px}.tag-list small{margin-left:7px;color:var(--muted)}.conversation-grid{display:grid;grid-template-columns:minmax(0,1fr) 280px;gap:22px}.transcript,.conversation-side{padding:20px;background:#fff;border:1px solid var(--line);border-radius:12px}.message{padding:14px 0;border-bottom:1px solid var(--line)}.message:last-child{border:0}.message small{color:var(--muted)}.message p{line-height:1.6}.conversation-side h2{margin-top:0}.conversation-side dl{font-size:14px}.conversation-side dt{margin-top:14px;color:var(--muted)}.conversation-side dd{margin:4px 0}.staff-login{display:grid;place-items:center;min-height:100vh;padding:24px}.login-panel{width:min(100%,480px);padding:38px;background:#fff;border:1px solid var(--line);border-radius:16px}.login-panel h1{font:700 42px/1.05 Georgia,serif;margin:24px 0 12px}.login-panel>p:not(.eyebrow-dark){color:var(--muted);line-height:1.6}.login-panel .brand{justify-content:flex-start}@media(max-width:760px){.staff-header{padding:0 18px}.staff-header .brand span{display:none}.staff-shell{display:block}.staff-nav{padding:10px 16px;display:flex;overflow:auto;border-right:0;border-bottom:1px solid var(--line)}.staff-nav a{white-space:nowrap}.staff-main{padding:24px 18px}.metric-grid{grid-template-columns:1fr 1fr}.staff-title-inline{align-items:start;flex-direction:column}.editor-grid,.conversation-grid{grid-template-columns:1fr}.staff-table>a,.staff-table>div{grid-template-columns:minmax(0,1fr) max-content}.staff-table time{display:none}.compact-form>*{width:100%}.staff-filter input{min-width:0}.staff-context{text-align:left;margin-top:10px}}
.related-articles,.article-feedback{margin-top:42px;padding-top:28px;border-top:1px solid var(--line)}.related-articles h2,.article-feedback h2{margin:0 0 12px;font-size:25px}.related-articles a{display:block;padding:14px 0;color:var(--ink);text-decoration:none;border-bottom:1px solid var(--line)}.related-articles a span{display:block;margin-top:5px;color:var(--muted);font:14px/1.5 "Segoe UI",sans-serif}.article-feedback p{color:var(--muted);font:14px/1.5 "Segoe UI",sans-serif}.feedback-actions{display:flex;gap:10px}.feedback-actions button{border:1px solid #cdb2ec;background:#fff;color:var(--plum);border-radius:7px;padding:10px 15px;font:700 14px "Segoe UI",sans-serif;cursor:pointer}.feedback-actions button:hover,.feedback-actions button:focus{background:var(--plum);color:#fff}.feedback-actions button:disabled{opacity:.6;cursor:wait}.check-grid{display:flex;flex-wrap:wrap;gap:10px}.editor-form fieldset{border:1px solid var(--line);border-radius:8px;padding:14px}.editor-form legend{font-size:13px;font-weight:700}.manage-card{margin:0 0 18px;padding:15px;background:#fff;border:1px solid var(--line);border-radius:10px}.manage-card summary{cursor:pointer;font-weight:700}.manage-card .compact-form{margin:15px 0 0}.manage-list{display:grid;gap:10px}.manage-row{display:grid;grid-template-columns:1.2fr 1fr 90px 1.4fr auto auto auto;gap:8px;padding:12px;background:#fff;border:1px solid var(--line);border-radius:9px}.manage-row input{min-width:0;border:1px solid #d8cae3;border-radius:7px;padding:9px}.manage-row button{border:0;border-radius:7px;padding:9px 12px;background:var(--plum);color:#fff;font-weight:700;cursor:pointer}.manage-row .danger-button{background:#8d2841}.tag-row{grid-template-columns:1fr 1fr auto auto}@media(max-width:760px){.manage-row,.tag-row{grid-template-columns:1fr}.feedback-actions button{flex:1}}
/* Private operations console refinement */
.staff-login{position:relative;overflow:hidden;isolation:isolate;background:linear-gradient(125deg,#210a3c 0%,#4f1297 46%,#7b27d4 100%)}.login-atmosphere{position:absolute;inset:0;z-index:-1;background:radial-gradient(circle at 14% 18%,rgba(255,255,255,.2),transparent 25%),radial-gradient(circle at 82% 76%,rgba(223,194,255,.25),transparent 30%)}.login-panel{position:relative;width:min(100%,560px);padding:48px 50px;border:1px solid rgba(255,255,255,.4);border-radius:20px;background:rgba(255,255,255,.97);box-shadow:0 30px 80px rgba(15,2,30,.36)}.login-panel .brand{padding-bottom:26px;border-bottom:1px solid var(--line)}.login-panel .brand img{width:150px}.login-panel h1{max-width:440px;font-size:46px;letter-spacing:-.045em}.staff-form{margin-top:30px}.staff-form label{display:grid;gap:8px;margin-bottom:17px;color:#382049;font-size:13px;font-weight:800}.staff-form input{width:100%;border:1px solid #dacdea;border-radius:9px;padding:14px 15px;color:var(--ink);font:15px "Segoe UI",sans-serif;outline:none;transition:border-color .2s,box-shadow .2s}.staff-form input:focus{border-color:var(--plum);box-shadow:0 0 0 4px rgba(95,21,200,.1)}.staff-form button{width:100%;margin-top:5px;border:0;border-radius:9px;padding:15px;background:linear-gradient(110deg,#5710be,#7c2dde);color:#fff;font:800 15px "Segoe UI",sans-serif;cursor:pointer;box-shadow:0 9px 22px rgba(95,21,200,.25)}.staff-form button:hover{filter:brightness(.94)}.staff-body{background:linear-gradient(135deg,#f8f4fc,#fff 42%,#f5effc)}.staff-header{box-shadow:0 1px 0 rgba(70,29,100,.04)}.staff-nav{background:linear-gradient(180deg,#fff,#faf7fd)}.staff-main{min-height:calc(100vh - 74px)}.staff-title h1{font-weight:800}.metric-grid article{box-shadow:0 10px 24px rgba(58,23,83,.05)}.staff-table,.transcript,.conversation-side{box-shadow:0 8px 22px rgba(58,23,83,.04)}@media(max-width:760px){.login-panel{padding:34px 25px;border-radius:16px}.login-panel h1{font-size:37px}.login-panel .brand img{width:132px}}
/* Full-page staff sign-in: no constrained card and safe vertical scrolling. */
.staff-login{display:block;min-height:100dvh;overflow-y:auto;padding:clamp(36px,8vh,96px) max(24px,calc((100vw - 760px)/2));background:linear-gradient(125deg,#210a3c 0%,#4f1297 46%,#7b27d4 100%)}.login-panel{width:100%;max-width:680px;margin:0 auto;padding:0;border:0;border-radius:0;background:transparent;box-shadow:none;color:#fff}.login-panel .brand{padding-bottom:30px;border-bottom:1px solid rgba(255,255,255,.28);color:#fff}.login-panel .brand span{border-color:rgba(255,255,255,.38);color:#fff}.login-panel .brand img{width:158px}.login-panel .eyebrow-dark{margin-top:42px;color:#e2cbff}.login-panel h1{max-width:590px;margin:12px 0 14px;color:#fff;font-size:clamp(40px,6vw,60px)}.login-panel>p:not(.eyebrow-dark){max-width:590px;color:#eadff6;font-size:17px}.staff-form{max-width:560px;margin-top:38px;padding-bottom:24px}.staff-form label{color:#fff;font-size:14px}.staff-form input{border-color:rgba(255,255,255,.32);background:rgba(255,255,255,.98)}.staff-form button{background:#fff;color:#4f1297;box-shadow:none}.staff-form button:hover{background:#f0e6ff;filter:none}.staff-login .form-error{max-width:560px;background:rgba(255,235,238,.97)}@media(max-width:760px){.staff-login{padding:36px 24px 56px}.login-panel .brand img{width:140px}.login-panel .eyebrow-dark{margin-top:32px}.staff-form{margin-top:30px}}
.staff-login .form-error{background:#fff0f2!important;color:#a31f3d!important;border:1px solid #f3b8c5;font-weight:700}
@media(min-width:1024px){.staff-login{display:grid;place-items:center;padding:48px max(40px,calc((100vw - 1180px)/2))}.login-panel{max-width:1180px}.login-panel .brand{padding-bottom:22px}.login-panel h1{max-width:760px;margin:26px 0 12px}.login-panel>p{max-width:760px}.staff-login .form-error{max-width:760px;margin-top:24px}.staff-form{max-width:none;margin-top:30px;padding-bottom:0;display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1fr) auto;align-items:end;gap:18px}.staff-form label{min-width:0;margin-bottom:0}.staff-form button{width:auto;min-height:48px;margin-top:0;padding-inline:24px;white-space:nowrap}}
.feedback-actions button.is-selected{background:var(--plum);color:#fff;border-color:var(--plum)}
/* Public mobile surfaces use full-bleed section backgrounds; content retains readable inner padding. */
@media(max-width:760px){main{padding-inline:0}.hero,.search-header{margin-inline:0;width:100%}.content,.article{max-width:none;margin:0;padding-left:24px;padding-right:24px}.breadcrumbs{padding-left:24px;padding-right:24px}}

/* Authenticated customer Support requests. */
.support-cta{max-width:1180px;margin:0 auto 78px;padding:30px 32px;display:flex;align-items:center;justify-content:space-between;gap:28px;border:1px solid var(--line);border-radius:14px;background:linear-gradient(110deg,#fbf8ff,#f2e8ff)}.support-cta h2{margin:7px 0;font-size:30px;letter-spacing:-.03em}.support-cta p:not(.eyebrow-dark){margin:0;color:var(--muted);font:15px/1.6 "Segoe UI",sans-serif}.support-contact-hero,.customer-auth-hero{background:linear-gradient(120deg,#31104f,#5f15c8);color:#fff}.support-contact-inner,.customer-auth-inner{max-width:1180px;margin:auto;padding:70px 24px}.support-contact-inner{max-width:900px;margin:0 auto}.support-contact-hero h1,.customer-auth-hero h1{max-width:710px;margin:14px 0;font-size:clamp(40px,5vw,62px);line-height:1.04;letter-spacing:-.045em}.support-contact-inner > p:not(.eyebrow),.customer-auth-inner > p:not(.eyebrow){max-width:670px;margin:0;color:#eee4fa;font:17px/1.7 "Segoe UI",sans-serif}.support-gate{display:flex;align-items:center;justify-content:space-between;gap:30px;padding:32px;border:1px solid var(--line);border-radius:14px;background:var(--wash)}.support-gate h2,.support-preflight h2{margin:7px 0;font-size:29px;letter-spacing:-.03em}.support-gate p:not(.eyebrow-dark),.support-preflight p{max-width:700px;margin:0;color:var(--muted);font:15px/1.65 "Segoe UI",sans-serif}.support-preflight{margin-top:45px;padding-top:35px;border-top:1px solid var(--line)}.support-request-form,.customer-form{max-width:760px;display:grid;gap:18px}.support-request-form label,.customer-form label{display:grid;gap:8px;color:#3d244e;font:800 13px "Segoe UI",sans-serif}.support-request-form input,.support-request-form select,.support-request-form textarea,.customer-form input{width:100%;border:1px solid #d8cae3;border-radius:9px;padding:14px;background:#fff;color:var(--ink);font:15px "Segoe UI",sans-serif;outline:none}.support-request-form textarea{resize:vertical;line-height:1.65}.support-request-form input:focus,.support-request-form select:focus,.support-request-form textarea:focus,.customer-form input:focus{border-color:var(--plum);box-shadow:0 0 0 4px rgba(95,21,200,.1)}.support-request-form button,.customer-form button{justify-self:start;border:0;border-radius:9px;padding:14px 20px;background:var(--plum);color:#fff;font:800 15px "Segoe UI",sans-serif;cursor:pointer}.turnstile-wrap{min-height:65px}.customer-auth-inner{max-width:760px}.customer-auth-hero{min-height:calc(100vh - 78px)}.customer-form{margin-top:36px;padding:30px;border-radius:14px;background:#fff;color:var(--ink)}.customer-form button{width:100%;background:#fff;color:var(--plum);border:1px solid #d8cae3}.customer-form-note{margin:0;color:var(--muted);font:14px/1.6 "Segoe UI",sans-serif}.customer-form-note a,.secondary-link{color:var(--plum);font-weight:750}.request-list{border-top:1px solid var(--line);background:#fff}.request-row{display:grid;grid-template-columns:minmax(0,1fr) max-content 150px;gap:15px;align-items:center;padding:18px 0;border-bottom:1px solid var(--line);color:var(--ink);text-decoration:none}.request-row:hover strong{text-decoration:underline;text-decoration-color:#b88af0;text-underline-offset:4px}.request-row strong,.request-row small{display:block}.request-row small{margin-top:6px;color:var(--muted);font:13px "Segoe UI",sans-serif}.customer-request{padding-top:28px}.request-topic{color:var(--muted);font:14px "Segoe UI",sans-serif}.customer-transcript{margin-top:36px;padding-top:28px;border-top:1px solid var(--line)}.customer-transcript h2{margin:0 0 16px;font-size:27px}.customer-message{padding:17px 18px;margin-bottom:12px;border:1px solid var(--line);border-radius:10px;background:#fff}.customer-message.agent{border-color:#d0a8ff;background:#fbf8ff}.customer-message small{color:var(--muted);font:13px "Segoe UI",sans-serif}.customer-message p{margin:9px 0 0;color:#3c294b;font:15px/1.7 "Segoe UI",sans-serif}
@media(max-width:760px){.site-header nav a:nth-child(2){display:none}.support-contact-inner,.customer-auth-inner{padding:54px 24px}.support-contact-hero h1,.customer-auth-hero h1{font-size:42px}.support-contact-content{padding-top:40px}.support-gate,.support-cta{display:block;padding:26px 24px;border-radius:0}.support-gate .primary-link,.support-cta .primary-link{margin-top:22px}.support-cta{margin-bottom:0}.support-request-form button{width:100%}.customer-auth-hero{min-height:calc(100dvh - 70px)}.customer-form{margin-inline:-24px;padding:28px 24px;border-radius:0}.request-row{grid-template-columns:minmax(0,1fr) max-content}.request-row time{display:none}.customer-message{border-radius:8px}}
.reply-form,.customer-reply-form{display:grid;gap:12px;margin-top:24px;padding-top:22px;border-top:1px solid var(--line)}.reply-form label,.customer-reply-form label{display:grid;gap:8px;color:#3d244e;font:800 13px "Segoe UI",sans-serif}.reply-form textarea,.customer-reply-form textarea{width:100%;resize:vertical;border:1px solid #d8cae3;border-radius:8px;padding:12px;color:var(--ink);font:14px/1.6 "Segoe UI",sans-serif}.reply-form button,.customer-reply-form button{justify-self:start;border:0;border-radius:8px;padding:12px 16px;background:var(--plum);color:#fff;font:800 14px "Segoe UI",sans-serif;cursor:pointer}.reply-form p,.customer-reply-form p{margin:0;color:var(--muted);font:13px/1.55 "Segoe UI",sans-serif}@media(max-width:760px){.reply-form button,.customer-reply-form button{width:100%}}

/* Immediate client-side feedback for every real form action. */
button.is-loading{position:relative;pointer-events:none;cursor:wait!important;color:transparent!important;opacity:.82}button.is-loading::after{content:"";position:absolute;top:50%;left:50%;width:16px;height:16px;margin:-8px;border:2px solid currentColor;border-right-color:transparent;border-radius:50%;color:currentColor;animation:support-button-spin .7s linear infinite}button.is-loading::after{color:inherit}button.is-loading{--support-spinner:#fff}.customer-form button.is-loading,.staff-form button.is-loading{--support-spinner:var(--plum)}button.is-loading::after{border-color:var(--support-spinner);border-right-color:transparent}@keyframes support-button-spin{to{transform:rotate(360deg)}}
.hero{position:relative}.search-suggestions{max-width:760px;background:#fff;color:var(--ink);box-shadow:0 18px 38px rgba(0,0,0,.18);border-radius:0 0 12px 12px;overflow:hidden;animation:suggest .16s ease-out}.search-suggestions a{display:block;padding:15px 22px;color:var(--ink);text-decoration:none;border-top:1px solid var(--line);font-family:"Segoe UI",sans-serif}.search-suggestions strong,.search-suggestions span{display:block}.search-suggestions span{margin-top:4px;color:var(--muted);font-size:14px}.search-suggestions a:hover,.search-suggestions a.is-active{background:var(--wash)}@keyframes suggest{from{opacity:0;transform:translateY(-6px)}to{opacity:1;transform:none}}@media(max-width:760px){.search-suggestions{max-width:100%}.search-suggestions a{padding:15px 16px}}

.status-badge{display:inline-flex;align-items:center;justify-content:center;min-height:24px;padding:4px 9px;border-radius:999px;font:800 12px/1 "Segoe UI",sans-serif;white-space:nowrap}.status-badge--open{background:#e8f8ee;color:#187b48}.status-badge--waiting{background:#fff1de;color:#92510e}.status-badge--active{background:#e8f0ff;color:#28579b}.status-badge--pending-customer{background:#f3e8e1;color:#70472e}.status-badge--resolved{background:#e3f5f1;color:#146b62}.status-badge--closed{background:#f1f2f4;color:#68717b}.conversation-current-status{display:flex;align-items:center;gap:8px;margin:0 0 16px;color:var(--muted);font-size:13px;font-weight:700}

/* Dormant Support Team Management interface. */
.team-list{display:grid;gap:10px}.team-row{display:grid;grid-template-columns:minmax(180px,1.4fr) 150px 90px max-content max-content;gap:12px;align-items:center;padding:15px;background:#fff;border:1px solid var(--line);border-radius:10px}.team-row strong,.team-row small{display:block}.team-row small,.form-help{margin:5px 0 0;color:var(--muted);font:13px/1.5 'Segoe UI',sans-serif}.team-row select{width:100%;border:1px solid #d8cae3;border-radius:7px;padding:9px;background:#fff}.team-row button{border:0;border-radius:7px;padding:10px 13px;background:var(--plum);color:#fff;font-weight:700;cursor:pointer}.staff-state{display:inline-flex;width:max-content;padding:4px 8px;border-radius:999px;background:#eef7f1;color:#1b7249;font:800 12px/1 'Segoe UI',sans-serif}.staff-state.inactive{background:#f1f2f4;color:#68717b}@media(max-width:760px){.team-row{grid-template-columns:1fr}.team-row button{width:100%}.assignment-form{margin-bottom:16px}}