Troubleshoot Asovex Subscription and Billing
Use these checks when the billing center, checkout, plan status, or receipt does not behave as expected.Subscription details do not load
- Confirm that you are signed in with an Association Admin account.
- Confirm that you are working in the intended association.
- Select Retry or Refresh.
- Ask another authorized administrator to confirm whether the association is inactive or the subscription is cancelled.
A plan change is unavailable
A lower plan cannot proceed while active membership exceeds its limit. Reduce active membership through the proper member-management process, then return to the plan comparison. A locked feature also remains unavailable until both the plan requirement and the user's role permission are satisfied.Checkout was cancelled or the plan did not update
Cancelling or closing Stripe checkout does not complete the change. After a successful payment, return to Asovex and refresh Subscription & Billing. Avoid starting repeated checkout sessions while confirmation may still be processing.Billing history or a receipt is missing
Refresh Billing History after the transaction is recorded. On desktop, choose a writable PDF location. On mobile, use an application that can open PDF files.If the issue continues, contact Asovex Support with the association name, current plan, intended plan, billing interval, visible status, and error message. Do not include passwords or full payment-card details.